Frequently Asked Questions

For an in-depth description please check out our Shipping Policy page.

Packages are shipped Two-Day Air / Express, which should ensure meat is still frozen or partially frozen upon delivery. We ship products on Monday, Tuesday, and Wednesday of each week, with exceptions for holidays that may fall on those days. Orders received after 12 noon MST on Wednesday will ship the following Monday.

Unfortunately we are unable to ship outside of the Continental United States.

Packages are shipped via UPS, with one flat fee charged. Orders falling below $130.00 are charged a rate of $29.95. Orders over $130.00 are shipped complimentary.

Each shipment will arrive in a recyclable box lined with biodegradable insulated foam and packed with dry ice. Inside the box, your meat will arrive frozen or partially frozen, individually sealed, in air-tight packaging.

Wagyu is a delicate meat and must be handled with care. Before you start to prepare it to be cooked, you should thaw your meat in your refrigerator. If the meat arrives frozen solid you could need as many as 48 hours to fully thaw it in your refrigerator. For complete handling and care instructions visit our Wagyu Handling page.

Since we use common shipping methods, we can't control the actual shipping process, however we want every customer to be more than satisfied with their purchase. For this reason we want to hear of any issues as soon as possible. Please contact us by calling 1-800-979-8322 or via our Contact Form.

Due to the perishable nature of our products, we don't accept returns, but we'd love to discuss sending you a replacement! Please contact us by calling 1-800-979-8322 or via our Contact Form. You can see our full Refund / Return / Exchange Policy here.

(NEED INFO)

Yes! Primal cuts are available to subscription members. Please contact us by calling 1-800-979-8322 or send us an email via our Contact Form

Yes we can provide entire carcasses to you. Please contact us by calling 1-800-979-8322 or send us an email via our Contact Form

Currently Cross Creek Ranch Premium Meats offers 2 kinds of aged meat: Wet Aged and Dry Aged.

Unless a meat is labeled as "Dry Aged", it has been "Wet Aged", meaning that shortly after butchering your Cross Creek Ranch Premium Meat was vacuum sealed in air-tight packaging and placed in refrigeration. This preserves the fresh taste of the meat and ensures that, even after travelling through the mail system, your steaks arrive flavorful and ready to be cooked. Most commercially available meat is now "Wet Aged" as it allows producers to move product shortly after packaging. Typically a "Wet Aged" cut of meat has been aged 1 - 3 weeks by the time it gets to your favorite restaurant or local supermarket.

"Dry Aging" is a process that, until recently, was difficult to accomplish without a great deal of waste and risk of microbial contaminants. However, modern refrigeration technology and advancements in drying techniques have eliminated these risks and now you can enjoy the unique flavor and juiciness of a finely aged meat. After butchering, large primal cuts are hung in temperature controlled refrigeration units and allowed to dry for weeks. Due to the additional processing, refrigerated storage, and time needed, "Dry Aged" meats command a higher price than the typically prepared "Wet Aged" meats. Currently, at Cross Creek Ranch Premium Meats, we age our "Dry Aged" meats for 21 days before final packaging.

Cross Creek Ranch is a family owned ranch located high in the Rocky Mountains of Colorado. Our passion is raising the finest beef available!

We are fortunate to be able to provide our cattle with clean mountain air, pure mountain water, sweet mountain grasses and grains from Colorado. Everyone here at Cross Creek Ranch is Beef Quality Assurance Certified and our beef is raised in a low stress, highly humane, and animal centered environment.

Yes! if you are not 100% satisfied with your order, contact us and we will replace the product! Contact us by calling 1-800-979-8322 or send us an email via our Contact Form See our Refund and Exchange Policies for more details.

Yes! When you sign up for a Cross Creek Ranch Premium Meats Meat Club membership, you'll receive 1lb. of amazing Wagyu burger with your first order. Your subscription will also entitle you to receive advance notice of product availability, exclusive offers, and unique recipes developed by world renowned chefs.

All employees are Beef Quality Assurance Certified to ensure our cattle and meat products are cared for at the highest level. Our meats are also USDA Inspected and Certified.